Studio access purchases
The price, included access, payment schedule, and any refund offer shown at your Stan checkout or in your order confirmation apply to that purchase, together with applicable consumer law. This page does not add a blanket no-refund rule or take away an advertised guarantee.
If you purchased twice, cannot access what you bought, or believe a charge is incorrect, contact FilmWorx with the order reference, purchase email, and a short description. For an access issue, also provide your approved sign-in email. Eligible purchase approval may be automated through the connected Stan-to-Zapier workflow; support can verify purchases manually.
Any approved refund must be handled through the relevant purchase or payment channel. Bank processing times can vary. Any payment plan selected at checkout must be managed with that provider under its terms; deleting content or signing out of FilmWorx does not cancel it.
Render credits and generation
Render credit packs are one-time purchases, separate from your FilmWorx Studio access purchase. You must have an approved FilmWorx account to buy and use credits. Choose your pack while signed in; checkout shows the exact price and credit amount. After Stripe confirms a successful payment, credits are added automatically to the FilmWorx account that started checkout. Keep your order confirmation.
Before each generation, Render shows its total credit cost based on the selected model, quality, and other generation settings. That quote is locked when the request is accepted. Those credits are reserved immediately, so they cannot be spent on another take. A completed take uses its quoted credits, including if you dislike the result. Generating another take uses additional credits. Deleting a take does not return its spent credits.
Purchased Render credits do not expire or reset monthly. Packs do not renew automatically; buy more whenever you need them. Credits are for your own FilmWorx generation use, cannot be transferred to another member, and are not a bank balance. An approved FilmWorx account is required to use Render.
Owner tests use the provider account directly. The owner can choose no daily limit or set a shared daily provider budget for owner and student generations. When enabled, this optional budget uses estimates plus reserves; it is not a guaranteed cap on final provider charges and does not limit activity outside FilmWorx. With no daily limit, generation still requires sufficient provider balance, and students still need sufficient Render credits.
Failed, delayed, or uncertain jobs
A confirmed unsubmitted take returns its reserved credits automatically. A failed take returns its credits once its provider billing state has settled and the take is refreshed. Repeated status checks do not generate another take or issue duplicate credits.
If a submission is interrupted or its result is uncertain, credits remain reserved while its status is checked. Do not submit another copy. Contact support with the take identifier and date so it can be reconciled. A completed image or video that has not finished saving remains available for a download retry without another generation request.
Contact support for a missing credit activation, duplicate payment, incorrect balance, or completed image or video that remains unavailable. Credit returns inside Render are different from a refund to your payment method.
Payment refunds and your rights
To request a refund of unused purchased credits, contact FilmWorx through the support email shown in Render or your order confirmation. Include your order reference and sign-in email. Refund requests are reviewed through the original payment channel. An approved refund removes the corresponding credits from your balance. Used credits are not automatically refunded because you dislike a completed result. Pending refunds and payment disputes may reserve the affected credits; failed refunds or reinstated payments release the corresponding reservation. A payment reversal after credits have been used may leave a negative balance and prevent further generation until resolved.
We may pause new generation for capacity or maintenance. A pause does not remove existing credits or settled downloads. Nothing in these policies limits a refund, cancellation, payment dispute, or other remedy required by applicable law.
For Studio access, billing, privacy, or content questions, email hello@filmworxstudio.com. Include the relevant page or order reference and the email associated with your account. Never send your password, API key, or full payment-card details.